Frequently Asked Questions
Can I place my order online?
We currently do not accept online orders. Please contact our sales staff
if you wish to place an order by phone.
What Payment Options Do You Accept?
We process orders through Paypal and we accept all major credit card
cards including American Express, Visa, MasterCard and Discover.
What Is Your Cancellation Policy?
Once we receive your order we get to work on it right away. This means
that changes or cancellations are not always possible. We do understand
that sometimes you may ask us to try. In this case, contact Customer
Service to make a request for a change or cancellation. We will make our
best efforts to accommodate the requested change.
Do You Offer A Trade or Volume Discount?
We offer discounts to members of the trade such as designers, architects
and contractors who have presented appropriate credentials and have been
approved. In addition, we may be able to offer special discounts for
large volume orders. Please contact us to learn more about our trade
Do You Ship Internationally?
We are working to support the shipment of more and more items every day
to Canada, however, there are some product exclusions. Our Customer
Service team will confirm your order within 24-48 hours. Click here to
read the shipping policy for Canada. All other international shipping
requests should be directed to Customer Service (click here.)
Will You Ship To My PO Box?
Unfortunately, we cannot ship to PO Boxes or Military APOs.
What If I Need To Ship To Multiple Addresses?
Please contact our Customer Service team and they will assist you with
your specific needs.
What If I Need To Send a Message Regarding a Vacation-hold or
“Do-not-ship before” Requirements?
Please contact our customer service team immediately upon order
placement, so that we can assist you with the appropriate arrangements.
RETURNS AND DAMAGES
What Is Your Return Policy?
We accept returns on a many of our products (in new condition and
original packaging) within 30 days of receipt, unless otherwise noted on
the product page. Note that a re-stocking fee may apply, please contact
our sales team.
How Much Time Do I Have to Inspect My Package For Damage?
It is critical that you inspect your order upon delivery. Orders
delivered via a freight carrier specifically must be inspected upon
delivery of the item. If you find any issues, please contact our
Customer Service team immediately.
What If My Order Arrives Damaged?
If by some chance, your item was damaged during transit, please contact
our Customer Service team.