Frequently Asked Questions

ORDERING

Can I place my order online?
We currently do not accept online orders. Please contact our sales staff if you wish to place an order by phone.

What Payment Options Do You Accept?
We process orders through Paypal and we accept all major credit card cards including American Express, Visa, MasterCard and Discover.

What Is Your Cancellation Policy?
Once we receive your order we get to work on it right away. This means that changes or cancellations are not always possible. We do understand that sometimes you may ask us to try. In this case, contact Customer Service to make a request for a change or cancellation. We will make our best efforts to accommodate the requested change.

Do You Offer A Trade or Volume Discount?
We offer discounts to members of the trade such as designers, architects and contractors who have presented appropriate credentials and have been approved. In addition, we may be able to offer special discounts for large volume orders. Please contact us to learn more about our trade program.

SHIPPING
 
Do You Ship Internationally?
We are working to support the shipment of more and more items every day to Canada, however, there are some product exclusions. Our Customer Service team will confirm your order within 24-48 hours. Click here to read the shipping policy for Canada. All other international shipping requests should be directed to Customer Service (click here.)

Will You Ship To My PO Box?
Unfortunately, we cannot ship to PO Boxes or Military APOs.

What If I Need To Ship To Multiple Addresses?
Please contact our Customer Service team and they will assist you with your specific needs.

What If I Need To Send a Message Regarding a Vacation-hold or �Do-not-ship before� Requirements?
Please contact our customer service team immediately upon order placement, so that we can assist you with the appropriate arrangements.

RETURNS AND DAMAGES

What Is Your Return Policy?
We accept returns on a many of our products (in new condition and original packaging) within 30 days of receipt, unless otherwise noted on the product page. Note that a re-stocking fee may apply, please contact our sales team.

How Much Time Do I Have to Inspect My Package For Damage?
It is critical that you inspect your order upon delivery. Orders delivered via a freight carrier specifically must be inspected upon delivery of the item. If you find any issues, please contact our Customer Service team immediately.

What If My Order Arrives Damaged?
If by some chance, your item was damaged during transit, please contact our Customer Service team.